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Frequently Asked Qustions
Where can I buy Cycle Choice gift card?
You can purchase a Cycle Choice gift card online
and at hundreds of
Can I buy a Cycle Choice gift card via telephone?
No. You cannot place an order via telephone. You can only place an order online, or buy a gift card in store.
Can I return my Cycle Choice gift card to the store?
If you bought a Cycle Choice gift card in store the return policy of that store is applicable.
How do I order a Cycle Choice gift card?
Buy gift card
’ and choose the number of gift cards, denominations and number of gift wallets you wish to order.
What kind of payment methods do you accept?
You can pay for your online order via
PayPal, VISA or MasterCard
Please note that only credit cards issued in the UK are accepted for payment
. All orders need to be prepaid. You cannot order gift cards on credit
Can I place an order from outside the UK?
You can place an order from outside the UK as long as you pay with PayPal or a UK issued VISA or MasterCard, and the shipping address is located in the UK.
Do you ship to addresses outside the UK?
No. Orders can only be shipped to addresses within the UK.
Do I receive an order confirmation after placing my order?
Yes, within 30 minutes after placing the order you receive an order confirmation by e-mail.
Do I receive a VAT invoice after placing an order?
No. You only receive an order confirmation. If you wish to receive a VAT invoice, please
with your OrderID.
Can I send the order to a different address?
Yes, when placing the order, please select
‘Send to another person’
and enter the recipient’s data below your own personal data.
Can I add a personal message to my order?
Yes, if you select ‘Send to another person’ you can ‘Add a message’ below the recipient’s data. The personal message is shown on the cover letter that comes with the delivery of the gift card.
What shipping methods do you offer?
Orders placed before 3 pm Monday-Friday will be processed the same working day. Orders placed after 3 pm Monday-Friday or in weekends will be processed the next working day. Please note, we are relying on Royal Mail for the delivery of the orders. During busy periods, such as the holidays, delivery of your order may take longer. This will be mentioned on the website.
How long does it take for my order to arrive?
Orders placed before 3 pm Monday-Friday will be processed the same working day. Orders placed after 3 pm Monday-Friday or in weekends will be processed the next working day. Depending on the shipping method chosen, it can take between 1 to 4 working days from the processing day for your order to arrive. Please see above for all shipping methods.
What are the shipping costs?
Depending on the shipping method chosen. Please see above for all shipping methods.
Can I track my order after it has been shipped?
Yes, if you choose for Royal Mail First Class Signed For or Royal Mail Special you receive a tracking code.
What is your return policy?
to see the return policy of online orders.
How can I pay with my Cycle Choice gift card?
When paying the bill, present the gift card to the cycle shop and let them know what amount you wish to pay for with your gift card. You can choose to either pay the full amount of the bill with your gift card (if the balance is sufficient), or split the payment between your gift card and other payment method.
Do I need to spend my gift card at once?
No. You can use your gift card multiple times, as long as the card is valid for and the balance on your card is sufficient. If the payment amount is less than the gift card amount, the remaining balance will stay on your gift card as long as it is valid for.
Where can I spend my Cycle Choice gift card?
The Cycle Choice gift cards can be spent in a selection of cycle shops across the UK, such as Halfords, Cycle Republic, Giant, Rutland Cycling, Cycle Surgery and
a handpicked selection
of independent cycle shops. Please
to search for shops nearby. Please note that this list is subject to change.
Can I spend my gift card in shops that are not shown on the website?
No. The Cycle Choice gift card can only be spent in shops that are shown on the website. If a shop of one of the participating chains is not on the website, please
with the name and location of the shop.
What can I spend my gift card on?
Your gift card can be spent on all cycling products such as bicycles, helmets, cycle accessories etc.
Can I use my gift card to pay online?
No, you can only use your gift card to pay in the shop.
Can my gift card be used in combination with other promotions or discounts?
No. The Cycle Choice gift card cannot be used in conjunction with any other promotions or discounts.
Can I spend my gift card at any time?
Yes, your gift card can be spent at any time as long as your gift card is valid and has a positive balance.
My gift card did not work in the shop, what can I do?
Please note your gift card must be processed as a MasterCard, not as a gift card. Please check with the staff if they have used the correct method of processing. If your gift card still does not work, please
with the shop details, details of your visit and gift card number for assistance.
How can I check the balance on my Cycle Choice gift card?
To check the balance of your gift card, please
or dial the phone number on the back of your gift card (0121 260 2849).
How long is my Cycle Choice gift card valid for?
Your gift card is valid for one year after purchase. Please note that the date of purchase can be different from the date you have received the gift card. Therefore you should always check your balance online. To check the validity of your gift card, please
or dial the phone number on the back of your gift card (0121 260 2849).
The validity of my gift card has expired, what can I do?
Once your gift card has expired it can no longer be used. Cycle Choice offers a grace period of 3 months after expiration of your gift card. To apply for a new gift card, please
via our contact form with your gift card number and request for a new gift card. An administrative fee is charged to replace your gift card. The costs of replacing your gift voucher with a plastic gift card are £6.95. You will receive your gift card within 14 days after we have received payment of the administrative fee. Your new gift card will be valid for 12 months. Please click here for the
terms & conditions
My gift card is invalid, what can I do?
Gift cards are activated at the point of sale. If your gift card is invalid this often means that the merchant has not properly activated the card.
– If the gift card was bought in store, please go back to the store with your gift card and sales receipt to have it activated.
– If your gift card was bought online, please email us with your card number and orderID.
– If you’ve received your gift card as a gift, please check with the giver of your gift card where it was purchased.
Can you replace a lost or stolen gift card?
No. The gift card is not personal so cannot be replaced when lost or stolen.
Do you have a different question?
Please contact our Customer Service Team through our
or call 0161 669 5889.
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